Privacy Policy

Effective Date: July 16, 2025

Protect Plus, LLC ("Protect Plus", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information in connection with our digital services, including our package protection, return, and exchange management tools.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Protect Plus, LLC is a Delaware limited liability company providing merchants and their customers with digital solutions to protect shipments and streamline returns and exchanges.

Contact Details:
Protect Plus, LLC
8 The Green Suite A
Dover, Delaware 19901
United States
Email: legal@protectplus.io

2. Information We Collect

A. Information You Provide to Us

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Return reasons and package protection selections
  • Any messages or communications you send us

B. Information Collected Automatically

  • IP address
  • Browser type and version
  • Device identifiers
  • Pages you view and links you click
  • Time and date of visits
  • Referring/exit pages

C. Information from Merchants

  • Order information
  • Product SKUs and descriptions
  • Purchase history
  • Shipping carrier and tracking information
  • Return or exchange status
  • Payment details (tokenized, never stored directly)

D. Information from Third Parties

We may receive information from our merchant partners, analytics providers, or other service providers to improve our services and fraud prevention efforts.

3. How We Use Your Information

  • Provide and improve our services
  • Communicate with you
  • Offer customer support
  • Comply with legal obligations
  • Prevent fraud and abuse
  • Analyze site usage and user trends
  • Customize user experiences
  • Send updates, service announcements, and transactional emails

4. Legal Basis for Processing (EEA/UK)

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate interests

5. How We Share Your Information

  • Merchants
  • Service Providers
  • Shipping Carriers
  • Legal and Government Authorities
  • Business Transfers

We never sell your personal data.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access. However, no internet-based system is completely secure.

8. Your Privacy Rights

California Residents (CCPA/CPRA)

  • Right to know
  • Right to request deletion
  • Right to opt out of data selling or sharing
  • Right to non-discrimination

EU/UK Residents (GDPR)

  • Right to access, rectify, or delete data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to lodge a complaint

To exercise your rights, contact us at legal@protectplus.io.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage your cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for children under 13 (or 16 where applicable). We do not knowingly collect data from children.

11. International Data Transfers

We may transfer data outside your country. Safeguards such as Standard Contractual Clauses are used where required.

12. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated clearly before becoming effective.

14. Contact Us

Protect Plus, LLC
8 The Green Suite A
Dover, Delaware 19901
United States
Email: legal@protectplus.io