Terms of Service

Effective Date: July 16, 2025

Welcome to Protect Plus, LLC. These Terms of Service ("Terms") govern your access to and use of our digital services, including our package protection, returns, and exchanges management platform (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

1. Who We Are

Protect Plus, LLC ("Protect Plus", "we", "us", or "our") provides merchants and their customers with digital tools for protecting shipments and managing returns and exchanges.

Contact Information:
Protect Plus, LLC
8 The Green Suite A
Dover, Delaware 19901
United States
Email: legal@protectplus.io

2. Acceptance of Terms

By accessing or using our Services, whether as a merchant, customer, or site visitor, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our Services. You represent that you are at least 18 years of age (or the age of legal majority in your jurisdiction) and have the authority to enter into these Terms.

3. Our Services

Protect Plus offers software tools and integrations that allow:

  • Merchants to offer package protection and manage customer returns and exchanges
  • End-customers to purchase package protection and submit claims or returns via merchant-branded portals
  • Integration with shipping, logistics, and eCommerce platforms (e.g., Shopify)

We may add, modify, or discontinue features at any time.

4. Merchant Responsibilities

Merchants are responsible for:

  • Providing accurate order, customer, and shipping information
  • Clearly communicating return and protection policies to customers
  • Handling disputes, chargebacks, and carrier exceptions
  • Ensuring compliance with applicable laws and regulations in their jurisdiction

Protect Plus is not responsible for merchant-side errors, misrepresentations, or noncompliance.

5. Customer Responsibilities

  • Provide truthful and accurate information for claims and returns
  • Not misuse the platform (e.g., fraudulent claims, abuse of protection)
  • Follow merchant-specific return and refund policies

6. Fees and Payments

Fees for package protection are disclosed during checkout. Return/exchange-related fees (if any) will be disclosed before confirming your request. Merchants may have access to custom pricing based on their plan.

All payments are securely processed via third-party providers. Protect Plus does not store raw payment information.

7. Claim & Return Processing

Protect Plus facilitates claims and returns on behalf of merchants, but:

  • Final decisions may involve the merchant, carrier, or insurance partner
  • Some claims may require additional evidence (e.g., photos, proof of loss)
  • Customers are responsible for submitting claims within defined timeframes

8. Intellectual Property

All content, trademarks, software, and branding associated with Protect Plus are owned by or licensed to Protect Plus, LLC. You may not copy, reverse-engineer, reproduce, or exploit any part of the Service without our prior written consent.

9. Third-Party Services

Our platform may integrate with third-party services. We are not responsible for their content, functionality, or privacy practices. Their terms and policies apply independently.

10. Termination

We may suspend or terminate your access to the Services at any time for breach, abuse, fraud, or legal reasons. You may stop using our Services at any time.

11. Disclaimers

Our Services are provided "as is" and "as available". We make no warranties about uptime, reliability, or merchant/carrier performance.

12. Limitation of Liability

To the maximum extent permitted by law, Protect Plus shall not be liable for indirect or consequential damages. Our total liability shall not exceed the amount you paid for the specific protection or return service in question.

13. Indemnification

You agree to indemnify and hold harmless Protect Plus, its employees, officers, and partners from any claims arising from your use of the Services or your violation of these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Delaware. Disputes will be resolved in the courts located in Delaware.

15. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes. Continued use of the Services indicates acceptance of the updated Terms.

16. Contact

Protect Plus, LLC
8 The Green Suite A
Dover, Delaware 19901
United States
Email: legal@protectplus.io

17. Beta Features

From time to time, we may offer access to new or experimental features ("Beta Features"). These Beta Features may be incomplete, change unexpectedly, or be discontinued at any time. You understand and agree that Beta Features are provided "as is" and without any warranties or guarantees. Use of Beta Features is entirely at your own risk.